FAQ
My item didn’t vend or I think i have been charged incorrectly. What should I do?
Don’t worry – we’ll get it sorted. Please scan the Help QR code on the machine and send us the details of your purchase. We can check the transaction and investigate what happened.
Why is there a pending payment on my bank account?
Sometimes your bank may show a pending payment even if a transaction wasn’t completed. This doesn’t necessarily mean you’ve been charged. Pending payments will usually disappear automatically if the transaction wasn’t completed. if a payment has fully completed on the next business day and you didn’t receive your item, please get in touch.
Where can I find allergen and dietary information?
Ingredients and allergens are displayed on each product’s packaging.
As our products regularly change, always check the label before eating, particularly if you have an allergy or intolerance.
Where is my nearest Tuckshop?
We have Tuckshops across Herefordshire, Gloucestershire, Worcestershire and beyond, with new locations being added regularly. Visit our Locations page to find your nearest one.
When are Tuckshops open?
All of our Tuckshops are open 24 hours a day, 7 days a week!
How do I buy something?
Simply choose the corresponding number on the keypad of what you’d like, and scan your card or device. We accept contactless cards, Apple Pay and Google Pay. all Tuckshops are cashless to help dissuade would be thieves.
How often are Tuckshops restocked?
We restock regularly throughout the week to keep our machines full of fresh food and treats. Popular products can sometimes sell out – but hopefully your favourite won’t be gone for long!
What if there’s a problem with my food?
Please keep the product and packaging if possible and get in touch.
Let us know what you purchased, which Tuckshop you visited and when, along with a photo if relevant. This helps us investigate quickly with the producer.
Do you have a rewards scheme?
Watch this space!
What do you sell?
Think of Tuckshop as a local food festival/deli in a vending machine! You’ll find fresh sandwiches and savouries, cheesecakes, brownies, cakes, sweet treats, snacks, drinks and more. Every Tuckshop is a little different, with new products and specials regularly added.
Who makes the food and how fresh is it?
We work with carefully selected local and independent producers, with our Tuckshops regularly restocked throughout the week.
Chilled products are kept at carefully controlled temperatures and individually dated, so always check the packaging for use-by information.
Are Tuckshop and Whole Moo World connected?
Yes! You’ll often find Tuckshop and Whole Moo World side by side.
Whole Moo World provides fresh farm milk and milkshakes, while Tuckshop brings together fantastic food and treats from independent producers.
I have a potential location – how do I get a Tuckshop?
We’re always looking for great new locations! We particularly look for busy, visible and easily accessible sites where Tuckshop can become a useful part of the local community. If you own or manage a location that could be a good fit, visit our Contact Us page and tell us about it.
I’m a producer – how can I supply Tuckshop?
We’re always looking for brilliant independent producers and exciting new products. If you think your products would be a great fit for Tuckshop, we’d love to hear from you. Visit our Contact Us page and tell us a little about your business and products.
